Shipping Policy

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Order Processing

• All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

Shipping Times

• Standard shipping typically takes 5-7 business days after processing.

• Delivery times may vary depending on your location and external factors, such as holidays or weather conditions, which are out of our control.

Order Tracking

• Once your order ships, we will send you a shipping confirmation email with your tracking number so you can follow your package’s journey.

International Shipping

• At this time, we only offer shipping within the U.S. We’re working to expand and hope to serve our international customers soon!

Lost or Damaged Packages

• If your package is lost or damaged in transit, please contact us at hello@losloftco.com as soon as possible so we can assist you. While Lo's Loft Co. is not responsible for lost or stolen packages once they are marked as delivered, we will do our best to help resolve any issues.